Improving the systematization of benchmarking in public health services Avanzando en la sistematización del benchmarking en servicios de salud pública

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(Institut d'Investigació Biomèdica Sant Pau)

Data:	2022
Resum:	Continuous management improvement should be an aspiration for all public sector organizations. External comparison or benchmarking identifies good practices in similar organizations. For public health services, it is not easy to obtain such indicators. The objectives of this paper are to describe the process of conducting a benchmarking exercise for a public health agency, and to share its results. For this purpose, agencies that may be compared were identified, and their websites were searched for annual reports or other documents with indicators of the activities or results of public health services. Limitations and contextual aspects of the indicators of the different organizations were identified, as well as ways to improve their comparability. Finally, a set of 19 indicators is proposed, as an initial core for quality management comparisons.
Drets:	Aquest document està subjecte a una llicència d'ús Creative Commons. Es permet la reproducció total o parcial, la distribució, i la comunicació pública de l'obra, sempre que no sigui amb finalitats comercials, i sempre que es reconegui l'autoria de l'obra original. No es permet la creació d'obres derivades.
Llengua:	Castellà
Document:	Article ; recerca ; Versió publicada
Matèria:	Total quality management ; Quality improvement ; Benchmarking ; Public sector ; Organization and administration
Publicat a:	Gaceta sanitaria, Vol. 36 Núm. 3 (enero 2022) , p. 278-282, ISSN 1578-1283

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Registre creat el 2023-07-19, darrera modificació el 2024-02-28